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Contact Us

Address: 1133 SW Topeka Blvd., Topeka, Kansas 66629

Phone number: 785-273-9804 (in Topeka) or toll-free at 800-530-5989

Fax number: Forms 785-290-0727
                      Claims 785-290-0727

Contact a customer service representative when you have questions about your insurance. E-mail Customer Service or use the form on the right side of this page and select the "Other" option at the bottom. If you need to include private information in your question to us, please use our secure e-mail feature.

Submit all claims to our office at the address or fax number listed above.

Claim Questions: Send an e-mail to claims@advanceinsurance.com or use the form on the right side of this page and select the "A claim" option at the bottom.

Operating Hours: Policyholder and claims representatives are available to receive your call from 8 am to 4:30 pm, Monday through Friday.

During 2017, our offices are closed in observance of the following holidays:

  • New Year's Day - January 2
  • Memorial Day - May 29
  • Independence Day - July 4
  • Labor Day - September 4
  • Thanksgiving Day - November 23 & 24
  • Christmas - December 25 & 26


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Note: This is not a secure form. Please do not send inquiries about claims or questions that require personal information.